I used to brag about Acer service but it now appears they have joined the ranks of many other computer giants and having nothing to offer but an endless dialogue of GOODBYE! In the past when I needed to order a part I would call and the same person that took the call would complete the entire process. Now I get the automated attendant and NO option to speak to anybody. It goes like this – “Thank you for calling Acer, what are you calling about?” (respond sales then parts). I can better help you if I have your SNID (respond with SNID). “To purchase parts please visit us at store.acer.com GOODBYE” – CLICK!
So I run over to store.acer.com and the only parts are batteries and power adapters. Thanks Acer!
I must have done it wrong, let me try again. 800-816-2237 “I see you recently called us are you calling about the same system?” (yes) which are you calling about……” (respond sales then parts) “To purchase parts please visit us at store.acer.com GOODBYE” – CLICK!
OK, let’s try to trick the system, “I see you recently called us are you calling about the same system?” (No), “what are you calling about…”(respond sales and computers rather than parts) “sorry, we must be experiencing problems right now, try your call again later”
Time to hit www.eBay.com, 1-2-3, all done, keyboard on way from 3rd party vendor.
This is almost the same experience I had with Lenovo and why we don’t sell Lenovo G530 models any more. I opened a brand new Lenovo G530 and booted it up to start preparing it for a client and the Windows image was bad. It looked like maybe it had an issue with the Lenovo camera software. I call Lenovo and the non-support agent came to the same conclusion that it had a bad image and recommended that I run the restore disk. I informed her that I did that and it rebuilt the image with exactly the same issue. She replied that it must have been shipped with the wrong disks. I asked if she could send the right disks and she said no because I wasn’t the owner, I was just the reseller. I replied that I am acting on behalf of the owner and she replied that I can get an RMA and send it in to have it repaired. I told her that I could just send it back to the distributor and get a new one rather than wait for depot service (I just opened it after all) and she said that would be fine. I said but wouldn’t it be less expensive in the long run to just mail the correct disks? She said that wasn’t an option and have a nice day.
Sometimes I think I should just open a tire shop, better yet maybe a tree service.
I need some coffee! (Excuse me, Mr. Pink, but the last thing you need is another cup of coffee)